Job Description

Job Description

The ideal candidate will bring a diverse IT and/or Management Consulting background and knowledge of industry trends, demonstrating this credibility as a strategic advisor to our customers, partners, and internal teams across High Tech.

The candidate will be able to craft innovative, forward-looking strategies while clearly defining the path forward, owning the changes to IT strategy, policies, processes, people, governance and partnerships.

In this role, you will be the voice of the customer to craft and implement a strategy to build mind-share and broad adoption of High Tech technologies. Critical to the role is the ability to think strategically about business, product, and technical challenges as you drive customers’ efficiencies, cost savings, and quick innovation available on the High Tech platform.

Your Impact

• Actively lead account/deal strategy and execute in the pursuit process of our large scale deals, working cross-functionally within High Tech to ensure we are selling what we can deliver as aligned with the customer’s objectives; work with teams to deliver the pitch, define scope/team and supply to pricing and contractual arrangements.
• Work hand in hand with internal teams (Sales, Success, TMP and Support) to develop and lead strategy and drive customer adoption initiatives. Maintain through the life of the relationship.
• Responsible for communications with the client and within High Tech up to the CxO level regarding expectations, performance, governance, financials and issue escalation/resolution during the course of delivery to ensure success.
• Accountable for end-to-end service delivery and ensuring all contractual commitments are met. Works with the customer to amend and approve changes as necessary.
• Drive entrepreneurial changes needed to achieve the customers' objectives, advised by deep industry and product expertise.
• Optimally leads and encourages the High Tech Professional Services team members engaged in the services delivery. Mentor and develop the team.
• Anticipates, mitigates, and leads risk to High Tech and the customer.
• Participates in the continued development of internal processes, artifacts and methodologies to support service delivery to our most strategic customers.

Minimum Requirements

• 10+ years experience leading enterprise-level technology transformation programs at Fortune 500 companies
• 15+ years of relevant consulting experience in professional services, including business development, management of client relationships and delivery oversight
• Experience with High Tech products/platform, preferably having led multiple large scale and complex High Tech transformations
• Experience working with customers to understand and solve their most pressing business challenges, and how to leverage High Tech/technology to bring value and impact
• Knowledge of the concepts, practices, procedures, and deliverables associated with system development, implementation, and operational readiness.
• Knowledge of technical competence to work with technical teams to develop comprehensive operational plans and address technical issues
• Significant experience leading C-suite relationships at customers with strong executive presence and ability to quickly build credibility
• Significant experience leading pursuit teams and driving deal strategy and proposal development process
• Travel up to 50%, depending on customer needs
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

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