Job Description

LHH is working with a partner in banking in Baltimore for a Home Equity Processor for a six month contract.

The Home Equity Processor plays a vital role in assisting members through the loan process, ensuring they gain access to their funds efficiently. This position is essential in delivering high-quality service and support to credit union partners and their members. The ideal candidate is a strong communicator, dependable, self-motivated, and committed to providing exceptional service.

**Key Values:**

- Service

- Teamwork

- Attitude

- Results

**Department:** Home Equity

**Reports to:** Manager, Home Equity Processing

### **Key Responsibilities:**

- Conduct thorough reviews of loan documents, including income verification, title reports, and appraisal assessments, ensuring all necessary conditions are met.

- Maintain ongoing communication with members, providing updates and setting expectations throughout the loan process.

- Educate members on Home Equity products and respond to inquiries with clarity and professionalism.

- Utilize internal reports and dashboards to track progress, maintain service levels, and complete daily tasks effectively.

### **Qualifications & Skills:**

- Minimum of 2 years’ experience in finance processing, preferably within real estate lending.

- Proficiency in analyzing personal and business tax returns, including the calculation of variable income.

- Strong working knowledge of Microsoft Office (Word, Excel, Outlook, Teams).

- Ability to adapt to a fast-paced environment with shifting priorities.

- Excellent verbal and written communication skills.

- Customer service-oriented mindset with a focus on member satisfaction.

- Strong organizational and analytical skills with a high degree of accuracy.

We are committed to fostering an inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives. We celebrate diversity and strive to create an environment where individuals of all backgrounds, identities, and experiences can thrive. Our dedication to equity and inclusion drives innovation and strengthens our team, ensuring that we provide the best service to our members and communities.

We offer a comprehensive benefits package designed to support our employees’ well-being, including:

- Competitive salary and performance-based incentives

- Medical, dental, and vision insurance

- Retirement savings plans with employer contributions

- Paid time off and flexible work arrangements

- Professional development opportunities

- Employee wellness programs and resources

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