Job Description

Join to apply for the Instructional Designer role at HTC Global Services 1 day ago Be among the first 25 applicants Join to apply for the Instructional Designer role at HTC Global Services HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Job Description Produce instructor guides and participant materials for new courses (participants include agents and team leads) Write easy-to-understand user documentation for the knowledge base Through interviews and observations, determine the most efficient process/method for performing tasks and functions associated with work duties Document use of systems and other resources necessary for performing job tasks Improve individual and group performance of agents by analyzing and developing instructional solutions including process documentation, work instructions, classroom training, eLearning, job aids and knowledge articles. Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures Produce instructor guides and participant materials to support instruction. Use instructor guide standards that facilitate solid delivery of instruction. Instructor evaluation and sample instructor guide attached for reference. Analyze, design and produce solutions that help our agents meet and exceed performance requirements and business goals using instructional design methodology such as ADDIE/SAM/Other. Identify opportunities to improve agent performance through training and knowledge; make recommendations based on findings. This will involve participating in calibrations and listening to live calls, shadowing agents, reviewing metrics and trends. Lead training efforts and produce strategies to impact behavioral change, based on documented performance requirements or other metrics. Build documentation for knowledge management system Create evaluation strategies (3 levels) for all learning solutions Develop project plans that include review checkpoints for content approval. Solicit feedback from internal team relative to instructional standards and process documentation. Facilitate review meetings following pilots to determine needed changes to content. Requirements Bachelor's degree required 3-5 years of experience to include: Instructional Design, Web-Based, eLearning, ADDIE, SAM, Process, Improvement, SME Excellent written skills in English Strong working knowledge of Microsoft Office Training/Presentations skills a plus May be required to drive a company vehicle - valid driver’s license and clean driving record required Will be required to travel Domestically and Internationally (10%-20%) to include Canada Additional Information / Must Have's Proficient in Microsoft Office Suite: Word, PowerPoint, Excel, Forms Experience with eLearning authoring tools: (e.g., Articulate Storyline, Adobe Captivate, Camtasia, etc.) Experience designing and developing training in multiple modalities (Instructor-led training (ILT), Virtual instructor-led training (vILT), Web-based training (WBT/eLearning), Blended learning programs) Familiarity with adult learning principles and instructional design models (e.g., ADDIE, SAM) Strong presentation and facilitation skills Preference is in the area / attend CTC 1-day per week, but if we don't find someone, then I completely understand going further and becoming more remote. Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Education and Training Industries IT Services and IT Consulting Referrals increase your chances of interviewing at HTC Global Services by 2x Get notified about new Instructional Designer jobs in Auburn Hills, MI . Instructional Designer - Epic | HaBITTS | Full Time People & Culture Learning Experience Designer, L&D We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr HTC Global Services

Job Tags

Similar Jobs