Job Description
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Supervise the work of the office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Provide employees guidance in handling difficult or complex problems or resolving escalated complaints or disputes.
Implement corporate or departmental policies, procedures, and service standards with management.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Review records or reports on production, payroll, or shipping to verify details, monitor work activities or evaluate performance.
Recruit, interview, and select employees.
Interpret and communicate work procedures and company policies to staff.
This company offers growth and a great group of people to work with.
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